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Welcome to FootPrints

FootPrints is a 100% web-based Service Desk and customer support tool that is so easy to use and administer, you can get into live production in just a few days. Users and administrators require only a browser to take full advantage of FootPrints capabilities. FootPrints puts control in the hands of the Service Desk or Support manager—without high costs, additional programming, or complex administration.

FootPrints is extremely flexible, scalable, and customizable. This proven, award-winning Service desk tool eliminates expensive training, consulting, database programming, and staff additions to manage support automation software from your list of challenges.

FootPrints can be used for multiple, simultaneous workspaces, can support multiple languages for users and groups, and you can leverage FootPrints capabilities across multiple locations and corporate functions to expand the reach of your issue management and related communication.

• What's New in FootPrints 11.6.13
• What's New in FootPrints 11.6.12
• What's New in FootPrints 11.6.11
• What's New in FootPrints 11.6.10
• What's New in FootPrints 11.6.09
• What's New in FootPrints 11.6.08
• What's New in FootPrints 11.6.07
• What's New in FootPrints 11.6.06
• What's New in FootPrints 11.6.05
• What's New in FootPrints 11.6.04
• What's New in FootPrints 11.6.03
• What's New in FootPrints 11.6.02
• What's New in FootPrints 11.6.01
• What's New in FootPrints 11.6
• Features and Benefits
• Versions and Add-ons
• Hardware and Software Requirements (System Requirements PDF on our Support Web page)
• Technical Support

The following topics, links, and PDFs may be useful to newer users:

• Getting Started Quickly
• FootPrints Web Page
• User Guides (PDFs within the in-product help -- also available on our Support Web page)
  • Reference Manual
  • Administrator's Guide
  • User Guide (for Agents)
  • English
  • Spanish (Latin American)
  • German
  • French
  • Portuguese (Brazilian)

• FootPrints User Group

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