You are here: Chapter 8: Using FootPrints > Customer Self Service > Reports > Customer Advanced Reports

Advanced Reports

The Advanced Reporting feature allows Customers to control the style and content of a report.  It uses the same search mechanism as the Advanced Search page, but also allows the user to choose the fields to report and the style in which they are displayed.  All of the formatting options are pre-filled with default values, so changing them is optional.

Note on Field Names

The names of many of the fields in FootPrints can be changed by the administrator (Title, Priority, Status, Description, etc.)  Custom fields can also be created.  For clarity, this manual uses the default terms for field names.

The options are:

  1. To create a custom report, select Reports | Advanced from the FootPrints Toolbar.  The first page of the Custom Report Wizard is displayed.
  2. Step 1: Style—Select the output style of the report.  Choices are:
  3. Columns—Issue data is displayed in fixed columns. One Issue is displayed per row. Columns can be selected from any available fields.
  4. Wrapped—Each Issue is displayed in its own mini-table.  Line breaks can be used to wrap data to multiple rows, for example, to place the Description in its own row.  This style is useful for printing reports that contain many fields.
  5. Metrics and Graphics—Create custom metrics and graphs of counts, averages, and sums on any field. Single and two-level metrics are supported.  Output options include table, bar, and pie charts.
  6. Export—Export data to a text file that can be saved to your local desktop.  Use this format to import FootPrints data into a spreadsheet or other programs 
  7. Combo—Column and Wrapped reports can also contain metric charts and graphs.  Check this box to include metrics in a Column or Wrapped report (not available for the Export option).
  1. Click GO to display the rest of the of report options.  The steps that are available on the next page depend on the report style selected in Step 1.
  2. Heading—Define what is included in the heading at the top of the report output.  This option is available for all styles except Export.  Options include:
  1. Title—This is displayed at the top of the report.
  2. Date—The date the report is run (updates each time the report template is run).
  3. Time—The time the report is run (updates each time the report template is run).
  4. Workspace name—The name of the Workspace.
  5. Logo graphic—The logo image displayed in the current Workspace.
  1. Formatting—Select the columns to display in the report.  All fields are available.  This option is available for all styles except Metrics. For example, to display Title:
  2. For Type of Field, choose FootPrints Fields.
  3. Highlight Title under Fields.
  4. Click Add Field.  Title now appears in the Selected Fields box.
  5. Re-orderTo change the order of fields to be displayed, highlight a field in the Selected Fields box and click the up or down arrow to move it.
  6. Line BreakInsert a line break (Wrapped style only).
  7. DescriptionSelect which descriptions to include in the report and when to wrap the data (only applies if Description is included in the Selected Fields box).

Note

This section only determines which fields to display.  It does not determine the selection criteria for the report.  The criteria are chosen later in the report.

  1. Sort OrderDefine how Issues are sorted in the report output. This option is available for all styles except Metrics.  The  default is by Issue number in ascending order (from lowest to highest).  Optionally sort on up to three fields in ascending or descending order.  Issues are sub-sorted within each field based on the sort order.  Clicking the Heading box separates Issues into groups with the field name as header.  For example, if sorting by Status with Heading checked, all Open Issues are grouped under the heading Open, Closed Issues are grouped under the heading Closed, etc.
  2. Text File Format—Select the format for text file output.  Only applies to Export style. Choices are comma-delimited file (.csv), tab delimited (.tsv), or your own, custom delimited (.txt). 
  3. Metrics and Graphics—Create custom metrics and graphs of counts, averages, and sums on any field. The option is available for Metric style, and for Column and Wrapped style if the Combo checkbox is checked.  Metrics and Graphics Options
  4. Select Report Criteria—Select the criteria for report.  Only fill in or choose the criteria for which you want to search.  The FootPrints Advanced Reporting criteria section uses the same mechanism as the Advanced Search.  Refer to section above on Advanced Search for a detailed explanation of criteria.
  5. Create Report—Click GO to run the report.
  6. After clicking GO, the report is displayed in a separate browser window.  Large reports sometimes take a few minutes to run.  To view the details of a Request, click the number (or whichever field is in the first column) in the report.  This displays the Details page for that Issue in the main FootPrints frame. 
  7. The report can be saved or printed from the browser window.  If the Export style was selected, a Save As dialog box is displayed.  Name and then save the report to your local hard drive. For more information, refer to Saving and Printing Report Data.